Ulta Beauty

Reviews about Ulta Beauty

• Nicole Burns

  Oct, 01 2018
  ★ ★ ☆ ☆ ☆
  First off, I adore Ulta! I've frequented this location since they opened. That being said, customer service has gone down hill. I visited this location for about 40 min on the evening of January 31st. I was nit greeted when I came in and in the time that I was there not a single employee, to include the woman I believe is either the store manager or owner, asked me if I needed help. I struggled to find twork of the mascara testers & finally had to track someone down to help me. They quickly found them for me and took off. I was one of 3 customers in the store with a staff of at least 6 people. The other customers weren't being assisted either. I don't expect to be followed around the store, but I do expect someone to at least acknowledge me and let me know that they are there if I need help. I worked retail in college, that's basic 101. If future experiences continue along this path I'll be shopping Ulta online or in Toledo.

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